Privacy Policy

RoyalPetClub.com respects your privacy and we are committed to protecting it. RoyalPetClub.com believes in keeping your information confidential. We only collect information from you when you specifically and knowingly provide such information. Any information we collect is used for the purpose of providing you with a more satisfying and personalized shopping and browsing experience.

RoyalPetClub.com does not share, sell or rent any personal information to other companies or third parties unless you authorize us to do so.

RoyalPetClub.com collects and uses information in the following ways:

  1. Order Fulfillment - When you order from our site, we request your, name, email address, mailing address, telephone number, credit card number and expiration date. This information allows us to process, fulfill and alert you to the status of your order. RoyalPetClub.com may use this information about your purchases to enhance your shopping experience by notifying you of special promotions, functionality changes and new services that we think you will find valuable. You may choose to remove yourself from this list at any time. To be removed from this list, send and e-mail to unsubscribe[at]royalpetclub.com and title your e-mail "No Promotions." We may also monitor customer traffic patterns and site usage to help us develop the design and layout that best suits our customers.
  2. Surveys, Site Features - We may ask you for additional information about you and your behavior and/or about your pet or business. We may request this information, but do not require that you complete this information. This information is requested to help us provide the best possible site and personalized experience on RoyalPetClub.com. This information will be kept confidential and will be used to help us make RoyalPetClub.com better for you.
  3. Offers and Email Promotions – When you join our club, RoyalPetClub.com we may send you emails, updates, and special offers. Please note, that these e-mails are sent by RoyalPetClub.com and we do NOT give other companies any personally identifiable information about our customers or users. You may choose to remove yourself from our regular email and/or our partner emails. To be removed you may send an email to unsubscribe[at]royalpetclub.com. The title your email should be "Remove me.”
  4. Technical Information - RoyalPetClub.com does place a feature on your web browser called a "cookie" to assign each member a unique number. This unique number allows RoyalPetClub.com to track the items in their Shopping Cart and to save past purchase information. This enhances your experience by saving your Shopping Cart information so that you have the ability to view old orders. Cookies do not allow RoyalPetClub.com to track the items to collect additional information other than the information that is provided by the member at the time of registration. In addition to cookies, RoyalPetClub.com may collect technical information, which does not allow us to identify you personally but pertains to your use of the Internet. For example, we may collect the type of Internet Browser you are using or type of e-mail messaging capabilities that you have. This information enables us to enhance the content from RoyalPetClub.com.
  5. Cookies - Cookies are small pieces of information stored by your web browser on the computer's hard drive. A cookie may contain information, such as a session identifier, which is used to track the pages of the sites you have visited. Most web browsers are set up to accept cookies; however, you can change your browser settings to refuse cookies. In order to fully enjoy the shopping experience at RoyalPetClub.com, we recommend you keep your cookies "turned on".
  6. We currently contract with several online partners to help manage and optimize our Internet business and communications. We use the services of a marketing company to help us measure the effectiveness of our advertising and how visitors use our site. To do this, we use Web beacons and cookies provided by our marketing company on this site. The type of information we collect include product codes and prices for merchandise as well as which pages users have visited. By supplementing our records, this information helps us learn things like what pages are most attractive to our visitors, which of our products most interest our customers and what kinds of offers our customers like to see. Although our marketing company logs the information coming from our site on our behalf, we control how the data may and may not be used.

RoyalPetClub.com may share non-personal, non-individual aggregate information or summary statistics about our customers, sales, traffic patterns and related site information to reputable third-party vendors. This information will never include any personally identifiable information. RoyalPetClub.com is very protective of the privacy of its customers. If at any time RoyalPetClub.com is required by law or by a legal process to release customer information, we must cooperate fully.

Charity Disclaimer - Charity promotions do not apply to orders placed in the following states: ME, AL, HI, MA.